PRIVACY & POLICY

Last Updated: October 6, 2026

At Refixora, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, request our services, or communicate with us.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide when you:

Submit a contact or service request form
Request an estimate or consultation
Schedule or inquire about a service
Contact us by phone, email, or other available communication channels
Subscribe to communications or updates
Communicate with our customer support team

Depending on how you interact with us, this information may include:

Name
Email address
Phone number
Service or property address
Details about your HVAC or service requirements
Preferred appointment or service information
Information contained in your messages or enquiries
Other information you voluntarily provide

2. Information Collected Automatically

When you visit refixora.com, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics services, or similar technologies.

This may include:

IP address
Browser type and version
Device type and operating system
Pages visited
Date and time of visits
Referring website or page
General website usage and interaction information
Technical information required to maintain website security and functionality

This information is generally used to operate, secure, maintain, and improve our website.

3. How We Use Your Information

Refixora may use the information we collect to:

Respond to your enquiries and service requests
Provide estimates, consultations, and requested services
Schedule and manage appointments
Communicate with you about your requested services
Provide customer support
Process transactions where applicable
Improve our services and website
Maintain website security and prevent misuse
Diagnose technical problems
Understand general website usage and improve user experience
Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes materially unrelated to the reason it was collected without an appropriate legal basis or, where required, your consent.

4. Communications and Marketing

If you choose to receive promotional emails, updates, newsletters, or similar communications from us, we may use your contact information to send those communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

We may still send necessary service-related or transactional communications, such as appointment confirmations, service updates, or important notices.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, and improve performance.

Some cookies may be placed by third-party services used to operate or analyze the website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek that consent through appropriate means.

6. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary with trusted third parties that help us operate our business and provide services. These may include:

Website hosting and infrastructure providers
Email and communication providers
Appointment or scheduling providers
Payment processors, where applicable
Website analytics and security providers
Professional advisers and service providers
Contractors or technicians involved in providing a requested service

These parties should only receive information reasonably necessary for the service or purpose for which they are engaged and are expected to handle information appropriately.

We may also disclose information where required by law, legal process, court order, or governmental authority, or where reasonably necessary to protect our rights, property, users, or the public.

7. Service Providers

Some functions of our website or business may be supported by third-party providers. These providers may process information on our behalf for purposes such as hosting, communications, analytics, payment processing, scheduling, security, or website functionality.

Third-party providers may have their own privacy policies governing information they process. Where appropriate, we encourage you to review the privacy information provided by those services.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and service records, resolving disputes, enforcing agreements, maintaining security, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Your Privacy Rights

Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information, which can include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request a copy of certain information in a portable format
Opt out of certain marketing communications

These rights are subject to applicable legal limitations and exceptions.

To exercise an applicable privacy right, please contact us using the contact information available on refixora.com.

11. Children’s Privacy

Our website and services are intended for a general audience and are not knowingly directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. International Data Transfers

Depending on the service providers and technologies used by Refixora, your information may be processed or stored in a country other than the country in which you live.

Where applicable, we will take reasonable steps to ensure that personal information transferred internationally receives appropriate protection consistent with applicable privacy requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website functionality, business practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the beginning of this policy. We encourage you to review this page periodically for the latest information.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact Refixora through the contact information provided on our website.

Website: refixora.com

Company: Refixora