REFUND & RETURN POLICY
At Refixora, we want our customers to be satisfied with our products and services. This Refund & Return Policy explains when refunds, returns, cancellations, and service remedies may be available.
Service Cancellations
Customers may request cancellation of a scheduled service before the technician has been dispatched. If a service has already been dispatched, a cancellation or call-out charge may apply where reasonable and where permitted by applicable law.
If you need to cancel or reschedule an appointment, please contact us as soon as possible so we can assist you.
Refunds for Services
If a service has not yet been performed, any eligible prepaid amount may be refunded in accordance with the applicable cancellation terms.
Once a service has been completed, refunds are generally considered where:
- The service was not provided as agreed.
- We were unable to complete the service for reasons attributable to us.
- A material service issue remains unresolved after we have been given a reasonable opportunity to correct it.
- A refund is otherwise required under applicable consumer protection law.
Where appropriate, we may first offer a reasonable remedy, such as returning to inspect the issue, correcting defective workmanship, or completing the agreed service.
Service Quality Concerns
If you are dissatisfied with a completed service, please contact us promptly and explain the issue. We may request photographs, service information, or other reasonable details to help us assess the complaint.
Where a problem is caused by our workmanship or an error in the service provided, we will make reasonable efforts to correct it without an additional service charge, subject to the terms of any applicable warranty.
Products, Parts & Equipment
Where we supply products, replacement parts, or equipment as part of a service, returns and refunds are subject to the manufacturer’s warranty, applicable supplier terms, the condition of the item, and applicable consumer protection laws.
Special-order, custom, installed, used, or non-returnable items may not be eligible for return unless they are defective, incorrectly supplied, or otherwise covered by applicable law.
Damaged or Incorrect Items
If you receive a product or part that is damaged, defective, or different from what was ordered, please contact us as soon as reasonably possible.
We may request photographs or other information to assess the issue. Where the problem is confirmed to be our responsibility, we will arrange an appropriate remedy, which may include replacement, repair, or refund.
Refund Processing
Approved refunds will normally be returned using the original payment method where reasonably possible.
Refund processing times may vary depending on the payment provider or financial institution. We will process an approved refund within a reasonable period, but we cannot control delays caused by banks, card networks, or other payment providers.
Non-Refundable Charges
Certain charges may not be refundable where they relate to services already performed, specially ordered items, third-party charges, or other costs that cannot reasonably be recovered.
Any such charge will be disclosed to the customer where applicable before the relevant service or purchase is completed.
Warranty and Defective Work
Any express warranty provided with a service, product, part, or installation will apply according to its stated terms.
Nothing in this policy limits or excludes any consumer guarantee, statutory right, warranty, or other protection that cannot legally be excluded or restricted under applicable law.
How to Request a Refund or Return
To request a refund, return, cancellation, or service remedy, please contact us with:
- Your name and contact details
- Order or service reference, if available
- Date of purchase or service
- A description of the issue
- Photographs or supporting information, where relevant
We will review your request and respond within a reasonable period.
Fair Use
Refunds and returns are intended to provide a fair remedy for genuine issues. We reserve the right to decline requests involving misuse, accidental damage, unauthorized modifications, normal wear and tear, or circumstances outside our responsibility, except where applicable law provides otherwise.
Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes to our services, business practices, or legal requirements. The latest version published on our website will apply to future purchases and services.
Contact Us
If you have any questions about this policy or would like to request a refund, return, cancellation, or service remedy, please contact us through the contact details provided on our website.